Delivery & Returns

Please refer to Terms & Conditions.
All our products come with 1 year warranty of manufacturer’s defect unless otherwise stated. Keep a copy of the receipt and the warranty card authorised by our outlets.

Exchange & Returns Policy

Customer satisfaction is our highest priority. All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these terms and conditions.
Online purchases made are non-refundable, unless out of stock or otherwise stated.
Should any item be defective, we’ll be happy to exchange it. Please email to e-sales@lifeline.com.sg or contact us at (+65)62892062 for assistance and we will get back to you within 5 working days.

We will only accept exchanges provided they meet the following guidelines:

    • For exchanges: Purchases made within 3 days.
    • Proof of purchase: Original invoice / receipt / warranty card.
    • Items must be in original packaging and unused.
    • May subjected to delivery charge if delivery is required for non-faulty item.
    • What do I do if an item from my delivery is missing or defective?

      Please call us at (65)62892062 for assistance within 3 days upon delivery.

    • How do I return or exchange an item?

      Please call us at (65)62892062 for assistance within 3 days upon delivery.
      This is only applicable for faulty items only. May subjected to delivery charge if delivery is required for non-faulty item. Please bring along your copy of the tax invoice or e-mail after your purchase. Otherwise, we will not be able to process your requests.

    • How soon will I receive my refund?

      Refunds may take up to 15 working days. Please note that refund amount is subjected to conditions of the products and cancelled orders may subjected to admin charge.

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